Harrogate Automation Coronavirus Position

Harrogate Automation Coronavirus Position

This is our current position as at 25 September 2020. We will continue to follow the Government’s Advice in relation to working conditions and amend our position accordingly.

SHOWROOM CLOSED: Please note that we have taken the decision to temporarily close the showroom at our Skipton Road premises to members of the public. This in order to best comply with Government guidelines to keep both our customers and our staff safe.

TIME DELAYS: Please be aware that as a result of the current pandemic we are experiencing a great deal of uncertainty and longer than usual time delays for the supply of gates and parts.

We are not, therefore, always in a position to accurately predict how long any parts will take to be manufactured or delivered. Whilst we will endeavour to give our customers the fullest of information and our best estimate of time delays, we are not in a position to guarantee any dates for specific jobs.

There has been an unprecedented demand for automated gates in 2020.  The manufactures who supply us with gates and automation systems are themselves attempting, as best they can, to keep up with that unusually large demand. They are in turn affected by the fact that the materials they rely upon are also delayed and in short demand. Parts and labour in the supply chain are also subject to local lockdowns, employee absences and delivery delays for example long waits at customs.

We are doing all that we can to provide as much detail and certainty as possible to our customers in relation to when work can be carried out. However, we are not in a position to guarantee specific dates and ask for our customers’ patience and understanding at this difficult time.

EXTENSION OF HOURS: In order to alleviate some of the affects discussed above we are now working additional weekend hours to fulfil the unprecedented number of orders.

SAFETY: We continue to monitor Government guidelines to ensure our customers’ and our staff’s safety in relation to the pandemic and reserve the right to change or reduce our services, at any time to ensure that we remain within those guidelines.

As the installation, repair and servicing of gates is carried out outdoors and with the ability to safely socially distance from our customers we are continuing to work as normal.

 

If you would like any additional information about our position please do not hesitate to contact us at info@harrogate-automation.co.uk or call us on 01423 560053.